A user authenticates with an AD account to the KIOSK and scans a file >
The file is uploaded to the SFT >
The user receives an E-mail from SFT with the download link >
After authenticating to the SFT with the same credentials, the following error message appears:
The access to the current file was not granted you.
The user's E-mail account belongs to two SFT users (usually it will be the user itself and the local SFT administrator).
When two users with the same E-mail address are configured in SFT, the KIOSK will show a random number in the message appears after the file has been uploaded to SFT.
This means that the KIOSK did not find a matching account/E-mail address in the SFT for the current logged-on user, so the files are being uploaded to an SFT guest account.
If the KIOSK found a matching SFT account, the message should look like this (without a random number):
If the additional E-mail account belongs to the local SFT administrator:
- Perform a clean uninstall as described in here
- Install the SFT again
- in the "Welcome" wizard, define a different E-mail address that does not belong to any user.
- Re-configure all the necessary settings (license, AD, SMTP…)
If the additional E-mail account belongs to another AD account:
- Make sure each AD user has a unique E-mail address.